Thank you for choosing Colorsmarkets.com for your filtered water bottle needs. Please take a moment to review our shipping policies for a smooth and transparent shopping experience.
Order processing time:
All orders are processed within 1-2 business days from the date of purchase. During this time, we will carefully inspect the filter kettle and prepare it for shipment.
If your order has not been processed for more than 2 business days, please contact Leah Collie at [email protected]. We will check the latest status of your order and give you feedback within 24 hours.
Our service hours are Monday-Friday/10:00 AM-6:00 PM (EST).
Orders placed after 6:00pm Monday to Thursday will be processed after 10:00am the next day.
Orders placed after 6:00pm on Friday will be processed after 10:00am on Monday. Orders are not processed on weekends.
Express delivery:
We exclusively use UPS Express Shipping to deliver your order quickly and securely. UPS Express Shipping is a reliable service that ensures your packages reach you on time.
Shipping fee per order is $6.
For orders over $100, we will provide you with free shipping.
We do not charge additional shipping tax.
Transportation time:
Our courier ships from 29 W 33rd St, Bayonne, New Jersey, 07002-3907. Shipping time is 2-5 business days. Depending on the distance of the area, the shipping time will vary.
Delivery time
My delivery time is 3 -7 business days, if your filtered water bottle is not received within 7 business days, you can contact Leah Collie by sending an email to [email protected] and we will arrange a refund or replacement for you Ship.
Cancel the order:
We know sometimes plans change. If you need to cancel an order, you can find the order details for which you have completed payment in your account. You can cancel your order within 30 minutes of placing it. After 30 minutes, you need to contact Leah Collie by sending an email to [email protected] to cancel the order.
The refund will be fully refunded to your payment account within 1-2 business days after the order is canceled. The exact refund time depends on your payment method.
If the order has already been packed and shipped: the order cannot be canceled. You can refuse to sign or apply for a return after receiving the package. The resulting return shipping charges and other additional costs will be borne by the customer.
Sale tax
Sale tax is borne by the customer.
Express packaging
Please be assured that we will carefully inspect the filter kettle before shipping. We pack it in thick cartons and secure it with foam. In addition to the kettle, the package also includes a filter element, instruction manual and return label.
Tip: When returning items, you need to return the original packaging and return label, so please do not throw away the original packaging within the return validity period.
If you have any questions about your order or our shipping policies, you can contact our customer service Leah Collie at [email protected] or +(1)(201) 409-2496.
